Having trouble with channels or interactions?

If you’re running into any of these issues, you’re in the right place:

• You can’t select a channel/space (old or new) for reports

• A renamed channel doesn’t show its latest name in the dropdown

• Interactions in channels aren’t working as expected

Keep reading for quick fixes.

Why this happens

The bot syncs channel information from your chat platform. For example, when a channel is renamed, the chat platform sends an update so the bot can refresh its records.

Sometimes those updates get delayed (e.g., too many updates queued), which can slow down syncing or temporarily stop it. When that happens, you might notice:

• A channel doesn’t appear, even after inviting the bot

• The channel info looks outdated (like an old name)

What to do

1) Give it a moment

In many cases, it resolves on its own. Wait 2–3 minutes, then refresh the app.

2) Re-invite the bot

If the channel/space still doesn’t show in the dropdown:

• Remove the bot from the channel/space

• Add it again

• Refresh the web app

3) Force a channel refresh

If the issue persists, in the affected channel (public or private), type:

• @Dailybot add_channel
  or

• @Dailybot addChannel

Then refresh the app and check again.

4) If a channel rename isn’t showing

If you renamed a channel and the new name isn’t appearing:

• Remove and re-add the bot to that channel

• Refresh the web app