Using DailyBot in your Slack Enterprise Grid environment

Slack Enterprise Grid is designed to mirror the way your company is structured and is made up of unlimited workspaces that are connected within the container of an organization. Workspaces are often provisioned for business units, departments or subsidiaries, but are flexible enough to support your organization’s unique needs.

If your organization is running Enterprise Grid now, you might question how it changes things for your DailyBot account: it doesn't. DailyBot now supports Enterprise Grid.

How does DailyBot work with Enterprise Grid?

First things first, please know that apps on Enterprise Grid (EG) are installed at the directory level, meaning that all workspaces inside said directory can (under proper permissions) access these tools.

Now, no matter how many different workspaces you're in because of EG, DailyBot handles each one of them as an independent context, and may create a separate user for them too. Let's see an example:

This is a Slack EG directory with 3 workspaces. If DailyBot creates an independent account for each of the workspaces you're active, and you're using the three of them, DailyBot will use 3 different contexts every time you call the bot from each of these workspaces. Let's say we know Alice and Bob. They're both in "Product", but Alice's also in the "Business" and "Operations" workspaces. Then:

• DailyBot knows "Bob from Product", and behaves as usual since he's only in one workspace. 
• DailyBot knows "Alice from Product", but also "Alice from Operations", and "Alice from Business".
• Even if she's the same person, every time Alice talks to DailyBot through "Business", DailyBot will use the "Business" context he has saved from before. If she moves to "Operations" now, DailyBot will use the "Operations" context he has saved, and respond based on that. It's kind of like keeping several conversations with your friends at the same time!
• But careful! As DailyBot is only installed once within the entire directory, you can still see the entire conversations with DailyBot across workspaces, even if the bot will only process every answer in the context of the workspace he's working on at the moment. So make sure you don't get these answers mixed up.

Also keep in mind that DailyBot can send reports to a channel that's being shared between workspaces. Find out about shared channels by the new icon after their names (see #spring-hackathon, for instance):